Refund & cancellation policy

Last updated: 2 November 2026

This policy covers memberships bought for Thrivr, a coaching service operated by Monstrum (“we”, “us”). It applies to both plans — Blueprint and Studio — whether you pay in rupees or US dollars.

Full refund within 24 hours

If Thrivr is not right for you, you can request a full refund within 24 hours of paying. No questions asked. Email us from the address on your account, or use support in the app, and include the date you paid.

After 24 hours

After the 24-hour window, payments are non-refundable, including for unused days or sessions in the current term, except where the law requires otherwise or where we cannot deliver the service you paid for. If something has gone wrong, talk to us — we will always look at it fairly.

How refunds are paid

Approved refunds go back to the original payment method. We start the refund within 2 working days of approval; banks and card networks usually take a further 5–7 working days to show it in your account. The one-time onboarding fee on monthly Blueprint is refunded along with the plan if you cancel inside the 24-hour window.

Cancelling a membership

• You can turn off renewal at any time from the app or by contacting us.
• After you cancel, you keep full access until the end of the term you have already paid for. Nothing renews after that.
• If a renewal payment is taken and you contact us within 24 hours of it, we will refund that renewal in full.

Studio sessions

Live sessions are booked at the weekdays and time you chose. Please give your coach at least 12 hours’ notice if you cannot attend so the session can be moved. Sessions missed without notice may not be rescheduled and are not refunded individually.

Company-sponsored memberships

If your employer pays for your membership, refunds and cancellations are handled with your employer under their agreement with us.

Service delivery

Thrivr is a digital coaching service delivered through our app and web app. Nothing physical is shipped. Your access starts as soon as your payment is confirmed; your coach is assigned and reaches out, usually within one working day. Studio sessions are delivered by video call.

Contact

For refunds or cancellations: contact us, or see our contact page.